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Pat, who is helping with our refinanced impressed me with his professionalism and great care from the beginning. His communication was very clear, and his attitude was always positive. He answered all my myriad of questions and made me feel that the process would be straightforward and transparent. Pat was very responsive and prompt on all the actions. The service he provided was top-notch, including not just the finance but also all the areas that I experienced with him. In fact, I didn't even try to discuss with other banks even though several of them contacted me shortly after the process began, since I felt no other banks would provide a better service.
I appreciate Pat and NBKC's service on my refinance. Again, it was a great experience, and I will recommend your bank to my family and friends whenever I have the chance.
"—S. Kim
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We wanted to say THANK YOU very much for all your hard work on our loan. You were very professional and knowledgeable through-out the entire process. I can honestly say you are the best loan officer we have ever dealt with. I could talk forever about the past horror stories, but neither one of us have that much time. I know that our loan situation was not the norm, and every time we hit a bump you just smoothed it out and proceeded on, regardless, whatever the reason, never critical or judgmental. In addition, you were always courteous and polite in answering all my many, many questions, and in explaining things to me when I became confused or impatient. In this economy, it is such a relief for us knowing that are home loan is on a fixed rate, and that all the credit card debt is gone. YEAH!!!! This loan will help us so much with our finances, you will never know how much we appreciate everything you have done for us. Thanks again!
"—W. & J. Williams