Meet Herb

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Mr. Herb Mason provided exceptional service during this transaction. I truly appreciate the quality of service and his willingness to go above and beyond to meet my needs and desires. His professionalism is one to be emulated by all. I have recommended Herb to others and I will use him again in the future as the need arises. Thank you for everything.

—J. Sommers

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Herb is the reason your bank got my business. He was swift to get back to me and had a great understanding of my needs. Albeit having other offers, I felt more comfortable moving forward thru the process with Herb.

—B. Trimouille

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Herb did a good job from start to finish.

—C. Rest

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Herb was a great person to work with. I have had many bad experiences in the past and no one in our area wants to work with refinance. Thank you all for your time and assistance in this manner.

—A. Oberdorf

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Herb Mason is an outstanding loan officer!

—M. Bey

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This was a great experience. Herb did an excellent job. I have already recommended him to some other friends. I was impressed with his availability and his knowledge. I was also impressed that the closing costs were right in line with what was presented to me initially. Closing a loan in the comfort of my own home was also a very positive experience. I will definitely keep your company in mind if I have future financial needs.

—T. Jensen

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Herb Mason in our personal experience has gone above and beyond what I usually see in customer service and wish there were more like him in the world.

—S. Glass

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Herb Mason was expert in every aspect of my VA refinancing.He kept me up to date on every detail of the process and gave me a low rate. He treated me with respect and was very helpful.I will recommend NBKC to my family and friends. Herb Mason is excellent at his job.

—P. Schenk

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Herb went out of his way to accommodate me during the entire process. Additionally, Herb used his knowledge to help me make decisions which not only aided my loan process, but saved me money!

—C. Cotterman

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Herb Mason provided excellent service. From his first contact he displayed superb knowledge, attitude and professionalism. I always felt he was looking out for my best interest and doing everything possible to get the best rates and offer the best service to meet my specific needs. My previous loan was with USAA, a company with which I have a 26 year relationship in insurance and banking. I had a less than optimal experience with them during my past loan and was extremely happy to find a bank that I felt comfortable dealing with right from the start. Looking forward to working with NBKC in the future!

—T. Serres

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I would like to take a moment to send my sincerest thanks to your employee, Herb Mason. The whole process of completing a virtual refinance was a little unnerving, but Herb made it very easy. In fact the whole reason we chose your bank was because from his first call, I felt that Herb genuinely wanted to help. We had received other calls from banks that were pushy trying to make the sale. Herb returned our email correspondents quickly, he was available by phone when I needed him, and he explained the process thoroughly. We really appreciate all that he has done and we have recommended your bank to others!

—N. Plotke

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Thank you so much for being so easy and pleasant to work with. And above all, your forthright honestly and integrity.

—K. Virostek

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It has been a pleasure working with you. I really appreciate your professionalism and high level of customer service. I want you to know that there were some other lenders that told me that your best rate will come at a price, that being customer service. I want you to know that they were wrong. Your level of customer service, has to be, industry leading!

—G. Zelinsky

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Thanks for all of the help. The service was phenomenal. I have a few people that are looking to buy soon and I'm going to make sure to recommend you to them. Also, please make sure to use me as a reference if you ever need one for a future customer.

—G. Gray

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Herb Mason was so helpful in explaining a loan that suited my mortgage needs. He is very friendly, prompt and knowledgeable. Finally I am very happy that I selected NBKC or my mortgage. I would recommend everyone to check with them first before going to any other lender in the market.

—N. Parupalli

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I appreciate your honesty and all the upfront details you provided. You gave me the best deal around; even the closing person raised her eyebrows in surprise! If anyone I know inquires I will pass along your information.

—JC Londrie

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Great experience! 

Recently retired from the Army and was looking to purchase a home using my VA loan for the first time purchasing a house. Herb has extensive experience with the process and I could not be more satisfied with the job he did. He was very thorough and kept me updated every step of the way. I will absolutely work with Herb for my next home purchase.

—J. White

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Prompt and thorough 

Herb handled our refi promptly and professionally. He answered all questions, left no stone unturned, and was a genuine pleasure to do business with.

—V. Andrew

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We are moving into our new home tomorrow. I cant thank you enough for your professionalism and your calming attitude and approach to problems during this very stressful time.

You have come through for us again. We thank the Lord for people like you. We feel like you were put in our path a few years ago to help us get where we ultimately needed to go.

We will send pictures of home after we get all settled.

—J & H Stansbury

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When we planned to move across the country as part of a military Permanent Change of Station, NBKC wasn’t the first bank we looked to for our mortgage needs. (Spoiler Alert! It’s the only mortgage bank we’ll ever use going forward). We actually began our journey with highly advertised mortgage banks - one that rhymes with pocket, one that means “united by treaty”, and one that even catered to veterans and perhaps even had “veteran” in their name. Instant regrets. The high hidden fees, the lack of understanding for our unique situation, the slowness, the frustrating moments and too-busy-for-me types. Total ick the whole time. We fired those big name super advertised banks. My wife and I diligently researched highest customer satisfaction VA loan banks in America. We stumbled upon National Bank of Kansas City, and we’re glad we did. Immediately impressed! This felt like family. And mind you, we were Texans moving to West Virginia - nothing whatsoever to do with Kansas/Missouri, but they had us covered on all fronts. I must say, we’d honestly be doing a disservice to you as the reader if we didn’t discuss The GOAT of bankers, Herb Mason. And props to NBKC for employing badasses of this caliber. Even our own WV real estate agent liked working with him so much that she (a 25-year real estate veteran) raved about Herb at the closing. So why? Let me explain. First off, he was confident and reassuring. Working with Herb was like mortgage therapy. And this guy was FAST. Seriously. If you call and he’s busy, no worries, he’s calling you back in 15 minutes or less. Be ready. Sometimes I sent paperwork late on a Friday evening figuring we’d touch base on Monday. Nope. Herb was still working. I uttered “holy $4!#” to myself on numerous occasions. And get this: not only was NBKC offering the most competitive rates on the market, but Herb understood every nuance of our situation. He helped us lock in at the best time saving us 3/4 points. He helped us tweak our money down so that it saved us an additional $5 grand on closing costs. He set us up for our super low cost refinance in the future, because the market rates aren’t actually the best right now. The list goes on. Herb cared and took the time to dive deeply into our situation. Thank you NBKC for properly taking care of my family and our troops with what I believe is the best VA loan on the market. Thank you Herb for a stellar performance! Give these guys a shot!

—Buck Johnson